Unable to Download Online Updates and Patches

This article applies to:

• Kurzweil 1000

• Kurzweil 3000 for Windows

Symptoms

The Kurzweil 1000 or Kurzweil 3000 for Windows is unable to download a list of software updates to the product, or it can download the list but it can not download the actual software update.

Cause

Internet Explorer could be configured to work offline, or the.download could be blocked by a firewall.

Solution

The first thing to check is that Internet Explorer is not set to work offline. If it is, it can affect Kurzweil's patch mechanism. Run Internet Explorer, pull down File menu, and see if Work Offline is checked. If it is, un-check it. Then try running the Kurzweil application again and downloading patches.

If downloading still fails, the problem could be that it is being blocked by a firewall. The Kurzweil applications use FTP (File Transfer Protocol) to download updates and patches from Kurzweil Educational Systems' web site. FTP uses ports 20 and 21 to communicate. If there is firewall software on your system, configure it to allow communication on these ports. If  you are on a network that has a firewall, ask your network administrator to allow access through ports 20 and 21 for FTP transfers.

History

Creation Date: March 17, 2003

Last Modified: March 27, 2003