Unable to Register the Product

This article applies to:

• Kurzweil 1000 version 7 and later
  
• Kurzweil 3000 for Windows version 7 and later
  

Symptoms

It is not possible to complete the registration procedure using the web, telephone, or floppy disk. 

Solution

Scenario 1:

First, it is important to determine that the problem is the same as what is addressed in this scenario. Try to register using telephone registration. The procedure is different on the Kurzweil 1000 and Kurzweil 3000, but in each case, you will eventually be given a system code which is supposed to be given to Kurzweil Educational Systems over the phone. If the system code is blank or just a period (or dot), then this article applies.

This problem is typically caused when the Kurzweil product is installed over a network. Many tools that do installation over a network do not run the Setup.exe program on the CD. This means they miss a vital initialization step. To fix the problem, re-install the product directly from the CD.

Scenario 2:

If you are experiencing a crash or getting an error message when you try to register, or if you got an error 1904 while you were installing, then this second scenario might apply. This scenario happens only on Windows 2000, Windows XP, or later operating systems. Sometimes, certain entries in the registry get write protected. If you are comfortable editing your registry, then follow these directions. Otherwise, please call our technical support number and have one of our staff assist you with these directions:

1. Run RegEdit.

2. Go to the key HKEY_LOCAL_MACHINE\Software\KESI\Omni 1000 Quick Plus. Check its permissions. If it is write protected, remove that protection.

3. Also remove any write protection on the keys HKEY_LOCAL_MACHINE\Software\KESI and HKEY_LOCAL_MACHINE\Software.

4. Exit RegEdit.

5. Run the Register.exe diagnostic. This is typically in \Program Files\Kurzweil Educational Systems\Diags. Browse for the file RegClient.dll in \Program Files\Kurzweil Educational Systems\Common Files. Register it.

You should now be able to register your Kurzweil product.

Scenario 3:

If the unlock code does not activate the product, try the following:

• Check that the Serial Number is present in the Registration dialog box and is correct. If it is not, re-enter it, and try again.

• Check that the Serial Number and System Code Number you entered are exactly as repeated to the Kurzweil Customer Service representative.

•  If this software was moved to a different PC,  you must obtain a new Unlock Code. You cannot use the Unlock Code you received for software installed on another PC.

• Restart Kurzweil 1000 or 3000, then re-enter the Serial Number and Unlock Code.

Scenario 4:

If your software stays in Trial mode, try the following:

• Check that you installed from the CD you purchased, rather than a Trial CD that you got for free. Trial periods are 30 days, after which the product will stop working unless you purchase it. Trial periods can not be extended.

• Attempt to activate the product. Select Update Registration Info from the Help menu, to see registration/activation options.
  

• Uninstall Kurzweil 3000, restart your PC, and reinstall Kurzweil 3000. Refer to the Kurzweil 3000 Installation and Administration Guide for detailed installation procedures.

Scenario 5:

If you are unable to create an account, contact Kurzweil Education Systems Customer Service to do a phone registration.

Scenario 6:

If you are unable to retrieve your user name and password, make sure you're entering the correct Serial Number. A user name and password will only exist if you had created one previously. The e-mail address you enter must be the same as the one you used when creating the account. Contact Kurzweil Education Systems Customer Service to do a phone registration.

History

Creation Date: March 27, 2003

Last Modified: November 29, 2005