The Kurzweil 3000 Install Program Freezes at the End of the Installation

This article applies to:

• Kurzweil 3000 for Windows version 6 and earlier

Symptoms

When installing the Kurzweil 3000, the install program appears to have done all its work, but does not exit. Instead, it appears to be frozen. This occurs only on some systems running Windows XP.

Cause

After the install program has done its work, it runs the Kurzweil 3000, which is supposed to do some final set up work. If the RealSpeak speech engine was installed, it can cause the Kurzweil 3000 to hang, thus causing the install to hang. RealSpeak hangs because of an incompatibility between it and certain visual themes in Windows XP.

Solution

When you install the Kurzweil 3000 in Windows XP, you need to make sure that you have the Display Themes set to Windows XP. If you have it set to Windows Classic or a Modified version then the installation can freeze at the end.

If you are in Classic Theme:

• Go to Start, Settings, Control Panel
• Go to Display
• Go to the Themes Tab
• Pick the Windows XP theme
• Click Apply and then OK

Run the Kurzweil 3000 install again.

If you do not know what theme you are using:

• Go to Start, Settings, Control Panel
• Go to Appearances and Themes
• Click the Display icon at the bottom of the screen
• Go to the Themes tab
• Pick the Windows XP theme (if it is set to Windows XP then switch it to something else. Then switch it back to Windows XP). Click Apply and then OK.

Run the Kurzweil 3000 install again.

If the problem persists, please contact our technical support department.

History

Creation Date: January 29, 2003

Last Modified: January 29, 2003