KESI Fax Printer – Unable to Get Filename Error

This article applies to:

• Kurzweil 1000 versions 6 and 7

Symptoms

The KESI Fax Printer provides a convenient mechanism for sending documents from other applications as faxes. You simply print one or more pages from the open document, selecting the printer named “KESI Fax”. This should cause the KESI Fax Application to be run. On some systems, however, the printer will report an error indicating that it was unable to get the filename.

Cause

The KESI Fax printer needs to know the full path of the KESI Fax Application. The error occurs when it cannot find that application.

Solution

There are two procedures, depending upon which operating system you are using.

If your operating system is Windows ’95, Windows ’98, or Windows ME, you should contact customer support and ask them to send you FixKesiFax.exe. When you receive this application, run it. It will display a short message. Press enter, and it will repair this problem, modifying the file win.ini.

The remainder of this article will describe a procedure that you should follow for Windows XP, Windows 2000, or Windows NT. Note that this procedure was tested primarily on Windows XP. You may have to adjust it slightly for the other operating systems.

Use the Windows key to bring up the Start dialog, and move around with arrow keys until you find "Printers and Faxes". Press enter.

Use down arrow until you select the "Kesi Fax" printer. At that point, press ALT, then "F", then "R", to open the properties dialog for that printer.

Press Control+Tab until you get to the Ports screen. You will be in a list of possible ports. This list has check boxes before each item in the list. Only one of the items should be checked. It should read something like the following:

KESI... DataTech FAX Port       Kesi Fax

If this is not the only checked item, or it isn't checked, then you should fix that. It should be the only item checked.

Once it is selected, tab to the Configure Port button, and press enter.

The first control in the Configure Fax Port dialog will be a text box labeled Application. Its contents should be something like the following:

C:\Program Files\Kurzweil Educational Systems\Kurzweil 1000\Apps\KFax.exe

Record the contents of that field.

Tab to the Browse button, and press enter. This will bring up something like a common file dialog. You will be positioned at a blank text box labeled File Name. Press Shift plus Tab to get to the list of items in the current folder. That list should contain Copier.exe, and KFax.exe. If it doesn't, you have identified your problem.

Doing whatever one does with this kind of dialog and a screen reader, find the location of KFax.exe, select it, and press enter. Tab to the OK button, and press it. Do that again, for the parent dialog. Eventually you'll be done.

Status

We expect to address the cause of the problem for Windows 95, Windows 98, and Windows NT in the next full release of the Kurzweil 1000. The cause for other operating systems seems to have more to do with clients modifying their printer properties, which is something we cannot protect against.

History

Creation Date: March 28, 2003

Last Modified: March 28, 2003