Using Windows Update with Kurzweil 3000 Server

This article applies to:

• Kurzweil 3000 for Windows, Network Edition, version 6, 7, and 8

Summary

When using Windows Update on a machine running Kurzweil 3000 Server, there is a risk of losing some or all of your installed Kurzweil 3000 Floating Licenses.

Symptoms

If your licenses mysteriously disappear from Kurzweil 3000 Server, you may have this problem, especially if you're using the Windows "Auto Update" feature.

Cause

Certain Windows software updates may cause the licenses installed on your system to be removed or corrupted. If Kurzweil 3000 Server detects any changes to the installed licenses, it will assume they have been tampered with and not allow them to be used.

Solution

Before installing any Windows patches or updates, you should always uninstall any installed Network Licenses back to the key disks they came on. Then install the patches, reboot your system, and reinstall your Network Licenses from the key disks. The same procedure should be followed when reinstalling or upgrading the version of Windows installed on the server machine. You should always disable the "Auto Update" feature of Windows, as this may automatically download and install an update to the operating system that renders your licenses unusable.

Status

This is a consequence of the way Kurzweil 3000 Floating Licenses were designed. Whenever performing maintenance on your server machine, it is highly recommended to uninstall your licenses first, do the maintenance, then reinstall your licenses.

This problem has been fixed in versions 9 and later.

History

Creation Date: March 23, 2004

Last Modified: February 16, 2006