Frequently Asked Questions


Contacting Technical Support

To contact Technical support, please see the information listed on the Customer Support page. Alternatively, you may access the Kurzweil 3000 Knowledge Book directly, for answers to common technical inquires.




Kurzweil 3000 General


Kurzweil 3000 Tips and Suggestions

  • 1. Where can I get access to content for use in Kurzweil 3000?
  • 2. How does Kurzweil 3000 work with PDFs?
    It is important to recognize that PDFs can come in a variety of configurations (image, text, locked). This understanding is integral when deciding how best to work with PDFs. Here is a table to help describe the features of each PDF type and its accessibility to Kurzweil 3000.
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  • 3. What is Virtual Printing?
    Virtual Printing is a function of Kurzweil 3000 Professional Color and Black & White Editions for Windows that allows any electronic document that you could print on paper to be virtually printed into the KES file format for use in Kurzweil 3000. It is a very simple process to undertake. On your computer with Kurzweil 3000 Professional installed, open the document you wish to convert to Kurzweil 3000 format, within your File Menu choose Print, when the Print Dialog box opens, simply change printers from your standard paper based printer to the KESI Virtual Printer, then click print. The remainder is automatic and your file will open in Kurzweil 3000, converted, and ready to read!
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  • 4. Why would I Virtual Print?
    You would choose to Virtual Print a document for three, or more, reasons:

    1. The document is in a file format that Kurzweil 3000 cannot read directly within the program.

    2. The document is one that you would like to annotate using Kurzweil 3000 Study Skills tools or share with others using Kurzweil 3000

    3. It is a document that requires answers to questions, i.e. Fill-in-the-Blanks, that will distort the original document with their completion and/or the document contains text that could easily be deleted in its current format.

    There are many other reasons to Virtual Print a document. It is important to remember that this process converts the file into the KES format, which limits the ability to edit the source material, but provides the opportunity to apply the entire Kurzweil 3000 toolset and features to understanding the material or completing an important task.

    A common example for the use of Virtual Printing is a teacher created test that includes fill-in-the-blank or essay responses that has been created in MS Word for which the teacher does not want the student to edit the questions or format.
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  • 5. What is the KESI Taskbar?
    The KESI Taskbar is a utility that installs with any edition of Kurzweil 3000 for Windows. It can be found in the lower right hand taskbar area of your Windows taskbar. If you do not see it after installation, try right clicking your taskbar and turning it on in the Toolbars menu (you may need Administrator privileges). Once installed, the KESI Taskbar is easy to use. Simply copy/paste or drag/drop text into the tool and it will read your material aloud to you. This is very useful when you do not have the time to convert an entire document or Kurzweil 3000 Professional is not available. Any text you can copy, the KESI Taskbar can read. Other options in the KESI Taskbar include: reading speed, reading voice, and dictionaries.
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  • 6. Can books in Kurzweil 3000 format be distributed to specific students through the Web License Universal Library and not to others?
    You can still copy .kes files to CDs or USB sticks and distribute media that way. Files can also be assigned to students privately or saved into a "public" folder using Kurzweil 3000's Universal Library cloud storage. The optional service offers unlimited cloud storage to save, open, upload, and distribute .kes files from within Kurzweil 3000. For ease of upload and download for all users, files should be limited to individual chapters, as opposed to entire texts.
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  • 7. How do I know what scanners are compatible with Kurzweil 3000?
    Kurzweil 3000 for Windows is designed to work with scanners that meet the TWAIN standard for image capture devices, which includes the vast majority of scanners available today. If you buy a flatbed scanner that is marked with the TWAIN logo you should have no trouble using that device with Kurzweil 3000 for Windows. If you are looking to use Kurzweil 3000 for Windows with a high-speed scanning device the easiest way to determine 100% compatibility is to order a Trial Edition of Kurzweil 3000 to test with your scanner. If you should find a device that doesn't work contact Technical Support.
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  • 8. What are some practical tips for scanning print materials into Kurzweil 3000?
    Whenever possible, locate reading material in a supported electronic format which may eliminate the need to scan

    Use the highest quality source material possible (no pen/pencil marks, smooth and flat, free of smudged text, etc...).

    Avoid scanning newsprint.

    Close the lid of the scanner completely.

    Save often while scanning.

    Scan material in logical segments (chapters) versus an entire book to avoid extremely large files.

    Test the quality of scanned material before continuing the entire process (Is the primary text reading well? Does the material read in order for the most part?).

    Try scanning in both black/white and color to determine which provides the best results.

    When necessary, adjust scan settings in the Tools>Options>Scanning menu.

    Try a different OCR (optical character recognition) engine.

    Adjust the brightness of the scan.

    You can even adjust the scanning language to support English Language Learners (remember, Kurzweil 300 includes: English, French, German, Italian, and Spanish voices).

    Zone Edit to correct reading order.

    Back up your scanned materials to another location.
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Kurzweil 1000 General