Technical Support
We provide Technical Support via e-mail and by telephone for customers and
prospective customers alike.
Contact information (by product) is as follows:
Please note that you can get quick answers to many commonly known problems via
our Knowledge Base and Frequently Asked Questions (FAQs).
Knowledge Base:
Our knowledge base
contains lots of information that can help solve common problems with Kurzweil
products. Please select your product from the list below to learn more:
-
Kurzweil 1000 (for the blind and visually impaired)
-
Kurzweil 3000 (for people with learning difficulties)
- Windows version
- Macintosh version
Frequently Asked Questions:
Your problem may not be unique. Visit our Frequently
Asked Questions (FAQs) page to see learn answers to commonly asked
questions.
Learn more about Windows VistaTM and Kurzweil 1000 and Kurzweil 3000.
Scanners:
Many scanners work well with Kurzweil products; some do not. Whether you plan to
use a scanner you already own or you plan to buy a new model, please visit our
Scanner Compatibility page. You will also be able to view which models
work, as well as our recommendations on the newer models available today.
Patches and Updates:
Please select your product from the list below to access specific patches and
updates:
Key Disk Request:
Kurzweil 3000 for Windows key disk replacements are handled by our Customer
Service department. To complete your request online, please go to the
Key Disk Request Page.
Not getting a reply to your e-mail or phone message? Please notify the
Technical Support supervisor Lori Castle by e-mailing
lcastle@intellitools.com.
You should contact Customer Service for help with
any of the following:
-
Key disk replacement
-
Product registration and/or activation
-
Status of an order
-
Missing or damaged product
-
General questions
Submit a question to Technical Support
If you have questions for customer service, please utilize our new customer support portal.
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