Frequently Asked Questions

Contacting Technical Support

Kurzweil 3000

• 1. What is Kurzweil 3000 for the browser and how does it supplement Kurzweil 3000 Web License?
  Kurzweil 3000 is an HTML5-based website and iPad app that allows core Kurzweil 3000 functionality. The product functions as an extension of your Kurzweil 3000 Web License subscription, as you may access and upload files to the same web storage area in order to share files between the products. Please note that to experience all of the features that Kurzweil 3000 has to offer, it is recommended to also install the Kurzweil 3000 software on a Windows or Mac computer. For more details, please watch our Overview Video and this link for more demonstrations.
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• 2. I would like to add user accounts for use with Kurzweil 3000 Web License . What steps do I need to take?
  First you would login to Kurzweil 3000 with your account information. If you are the coordinator and do not have your account login, please contact customer service. If you are a teacher or a student, please contact your coordinator for your login information. You may also attempt to retrieve your information using "forgot password" which will start a retrieval.
  
  If you are a teacher or coordinator and are interested in adding users and managing your teams, please view this guide.
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• 3. What mobile devices is Kurzweil 3000 compatible with?
  The Kurzweil 3000 iPad App is recommended if you are using an iPad. In addition, Kurzweil 3000 for web browser should work on most devices that have HTML5-capable web browsers; most updated browsers have this support. Please review this article for more details on mobile device support.
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• 4. I'm a Standalone or Network customer, do I have access to Kurzweil 3000 for web browser?
  The Kurzweil 3000 for web browsers along with the iPad app are only available with the Web License edition of Kurzweil 3000 at this time. If you are interested in upgrading your version, please contact your Sales representative or Customer Service.
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• 5. Is it possible to roster my students and teachers via an import process?
  We offer a rostering service for eligible district and site license customers. For more information, or to check your eligibility, please email Kurzweil3000Roster@kurzweiledu.com.
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• 6. Can Kurzweil 3000 be used offline?
  It is currently not possible to use the Kurzweil 3000 website in an offline mode. However, it is possible to use the Kurzweil 3000 Web License installed client in offline mode. More information is available here.
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Kurzweil 3000

• 1. Where can I find more information in regards to the new user interface?
  What is the new interface?
  The new interface is an updated look and feel for Kurzweil 3000 that has a simple, easy to use approach. To get more information visit our knowledge base article 1822
  
  I don't see the new interface, how do I get access to it?
  Currently, the new interface is only available in the version 15 of Kurzweil 3000 (or in the web license starting with version 14.20). Visit our updates page if needed.
  
  
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• 2. What's the best way to get started and explore training options?
  Download or order a trial DVD. Install the software for FREE for 30 days. Then go to our YouTube channel and listen to other users tell how Kurzweil 3000 changed their lives. The Kurzweil Academy is a great place to find videos and other helpful documentation. Connect with us on Facebook – Twitter – YouTube – Our Blog – Google+ and become part of the Kurzweil 3000 online social network.
  
  In addition, these Product Guides and the Self-Help Options video can help you get up and running with Kurzweil 3000 very quickly.
  
  More in-depth training options include training, attending an upcoming free online webinar, or accessing the webinar archive. For more information, please refer to Customer Success Services & Support.
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• 3. What are the system requirements for the latest version of Kurzweil 3000?
  Windows
  
  Macintosh
  
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• 4. What are the differences between the different editions of Kurzweil 3000 (i.e.: Standalone, Network, Web License)?
  Standalone - This edition is intended for use on individual computers. It comes with a serial number for activation. Standalone is best for individuals or small implementations. See the End User License Agreement for greater detail
  
  Network - This edition involves a floating license server component. Licenses are installed from a USB Keydisk to a license manager hosted by the customer. Client software can then be installed on as many machines as desired, where they would then pull from available licenses via the server over the Local Area Network (LAN) connection. Network is best for single location school-based implementations
  
  Web License - This edition involves a floating license component that is web based where the licenses are stored on the Kurzweil Education 3000 server and an Internet connection is required for access. A user database is configured by the customer using the Kurzweil 3000 based web portal which allows unique user logins to the server. Clients can be installed on as many machines as desired, where they would then pull licenses from the server over their Internet connection. Web License is best suited to multiple location school, district, or other wide-area implementations.
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• 5. How do I know what scanners are compatible with Kurzweil 3000?
  Please refer to this link.
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• 6. Where can I get access to content for use in Kurzweil 3000?
  Kurzweil 3000 Digital Text and eBook Resources.
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• 7. How do I install Kurzweil 3000 for Macintosh and Windows?
  Please refer to the official install guides or our knowledgebase article which contains install videos.
  
  If you are an IT administrator, deployment guides are available for Windows via our Customer Support Portal.
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• 8. Where can I find downloads for the Kurzweil 3000 Macintosh and Windows versions?

  Macintosh

  Windows

  
  Please be aware that these are large files and may take over an hour to download. In addition, you can only install and use the version that you own. For older versions, click the Looking for a Previous Version? link on the above pages. For more downloading tips, click here.
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• 9. How do I use Read the Web?
  Kurzweil 3000 Windows/Mac is supported on Firefox and Chrome for the Read the Web feature. You will find more information here on enabling this feature for Firefox and Chrome on both Macintosh and Windows.
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Kurzweil 1000

• 1. What are the system requirements for the latest version of Kurzweil 1000?
  Kurzweil 1000 Windows System Requirements
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• 2. What are the differences between Kurzweil 3000 and Kurzweil 1000?
  Kurzweil 3000 and Kurzweil 1000 both offer similar functionality in that they are both reading/writing tools that provide OCR (Optical Character Recognition) and TTS (Text To Speech) utility. However, while Kurzweil 3000 provides a graphical user interface (i.e.: toolbars with buttons), Kurzweil 1000's navigation is intended to be more accessible to users who are visually impaired. This means that Kurzweil 1000 provides many keyboard shortcut commands while removing the graphical user interface. A starting point to determine which is best for your circumstances is to consider: Does the end-user access the computer using point-and-click with a mouse? If the answer is "yes", then Kurzweil 3000 may be indicated. If not, then consider Kurzweil 1000.
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• 3. Where can I find more self-help resources for Kurzweil 1000?
  The best place to find more help is the robust manual included with the product, which can be accessed via the Help menu (press ALT + H, then O). Once the manual is open, we suggest to navigate by using the bookmarks in the help manual which can be accessed with CTRL+R. For additional support, please visit the Kurzweil 1000 section in our Kurzweil Education Customer Support Portal. Other resources include the the "New User Wizard", which can be accessed via the Help menu, and the Kurzweil Academy.
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• 4. How do I know what scanners are compatible with Kurzweil 1000?
  Scanner recommendations are covered in this article.
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• 5. How do I know what camera devices are compatible with Kurzweil 1000?
  Currently, we support certain HoverCam® models and the Kodak Sceye® device. Please view this article for more details.
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